Policies & Disclaimers

Privacy Policy

Thank you for visiting our web site. This privacy policy explains how we use personal information collected on this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may change, but any changes will be posted and will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used. Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information

We collect personally identifiable information, such as names and email addresses when voluntarily submitted by our visitors. The information you provide is used for information purposes by Kapuskasing RV and to fulfill your specific request such as registration as an Kapuskasing RV customer. This information is not used for future communications, such as a mailing list, unless you give us permission to use it in such a manner.

Cookie/Tracking Technology

The site may use cookies and tracking technology depending on the features offered. Cookies and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customize the site for visitors. Personal information can not be collected via cookies and other tracking technology. Consolidated tracking information may be shared with third parties.

Distribution of Information

We may share information with government agencies or other companies assisting us in fraud prevention or investigations. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy, please contact us.

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

Pricing Policy

Here at Kapuskasing RV we strive to provide every customer with a quality product they will enjoy for years to come at competitive prices.

Pricing Disclosure

Kapuskasing RV promises to disclose all charges and fees associated with your purchase.

Shop Online policies

  • We collect information about you during the checkout process on our store. What we track collect and store while you visit our site: 
  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order! We’ll also use cookies to keep track of cart contents while you’re browsing our site. When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for the following purposes: 
  • Send you information about your account and order 
  • Respond to your requests, including refunds and complaints 
  • Process payments and prevent fraud 
  • Set up your account for our store 
  • Comply with any legal obligations we have, such as calculating taxes 
  • Improve our store offerings 
  • Send you marketing messages, if you choose to receive them 

 

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example —

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

Shipping & Returns

Shipping within Canada

Products on Shop RV Care can only be shipped within Canada.

  •  Orders can not be delivered to a PO Box or certain rural addresses.
  • All orders will be processed within 2-3 business days, unless otherwise specified.

 

Shipping Method

Orders are shipped using the best possible method and delivered within 2-5 business days, depending on the destination, the size of certain items and courier delays due to weather conditions.

  • As soon as your order ships, you will receive a shipment confirmation email containing your tracking number, where available.
  • Use the tracking number provided to follow your order (the tracking number will be activated within 24 hours).
  • Shipping restrictions and delays may apply to large items or hazardous goods. Details will be provided at checkout.

 

Shipping Fees

Here are our shipping rates per order, prior to taxes:

Order Total (before taxes)

Shipping Fees

$0.00 – $150.00:

$15.00

$150.01 and up:

10% of order total amount before taxes  

All product prices and shipping fees are in Canadian dollars (shipping fees are non-refundable).

Shipping surcharges may apply to certain items based on their size, weight, and destination. Details will be provided at checkout.

Contact Us

For any other questions regarding your order, please do not hesitate to contact us by email at shop@kaprv.com, specifying your name and your order number. Our team is dedicated to making your shopping experience the most enjoyable!  

Return Policy

Your satisfaction is our highest priority. If you are not 100% satisfied with your order, we will accept returns to our warehouse, within 30 days of receipt, for a full credit of the amount paid plus applicable taxes.

To be eligible for a refund, items returned must be unused, undamaged, re-saleable, in the original packaging and complete with all original components and manuals.

All returns are inspected upon receipt at our warehouse. Refunds will not be allowed for any item that fails to meet the above criteria.

Items that are damaged upon receipt must be reported to our team by email within 15 days of the invoice date. If not reported within 15 days of the invoice date, a return may not be allowed.

Items that are defective within the eligible warranty period may qualify for exchange with a replacement item.  Shop RV Care is happy to assist customers at obtaining replacement items, where possible. 

If you wish to return an item, please contact us at shop@kaprv.com to obtain a Return Merchandise Authorization (RMA) number. We will require the original order number including information about which items you wish to return and the reasons for returning.  We will generate an RMA number for you and send you a label to use on the return shipment. You must use the provided label to ensure that your return shipment will be accepted by us.

Note: Returns that are not pre-authorized or that do not bear a valid RMA# will be refused and returned to you.  All related shipping charges will be the responsibility of the purchaser.

Delivery Charge Refund Policy

Items that are defective within the eligible warranty period will generally qualify for free delivery of replacement items.  You may be asked to forward a photo of the damaged item. This policy is determined on a case-by-case basis.

Items that are not defective and returned within the 30-day eligibility period are required to have freight prepaid, by the purchaser, with the required shipping label and RMA number attached.

The Value of the Administration Fee

On your behalf, we will…

  • Register your RV’s warranty forms with the manufacturer.
  • Register all additional warranties purchase.
  • Register or clear your unit of liens.
  • Register any life, critical illness, accident & health and gap insurance protection
  • Obtain credit card information and shop it at various institutions for the best possible lending rate.
  • Process all necessary financing and registration forms for the lending institutions.
  • Facilitate the registration of your RV with RV Care, a network of top independent dealers across Canada who work together to support their customers. All RV Care dealers meet a rigorous set of standards and are required to abide by a strict Code of Ethics.
    Facilitate the registration of your RV with the Ministry of Transportation and complete all the necessary government documents in accordance with Ontario Legislation which may include: License plates, renewals, safety standards certificates or accident reports.
  • Draw up a legal Bill of Sale.
  • Propane certification has been done by a certified RV Technician.
  • Propane tanks have been filled.
  • Gas tank on motorized unit has been filled.
  • 30 Days Warranty on major appliances (fridge, furnace, stove, water pump, converter, water heater…).


The Management and Staff sincerely thank you for your business. Our Dealership policy is to be responsible for the products and services we deliver. We begin this responsibility by delivering your vehicle the right way and on time. We strive to keep this commitment to you. The Managers and Staff are available to you at anytime to ensure that you are…

Completely Satisfied!